Withfriends — Terms of Use

Effective: October 3, 2025

These Terms of Use (“Terms”) govern your access to and use of the websites, apps, and online services provided by Withfriends Shops, Inc. (“Withfriends,” “we,” “us”). These Terms apply to consumers and site visitors. If you are a bookstore (merchant) using our membership and events platform, your use is also governed by the Withfriends Merchant Agreement.

1) Your account & conduct

You must provide accurate information, keep your credentials confidential, and comply with law. Don’t misuse the Services (no illegal content, harassment, malware, reverse engineering, or attempts to bypass security).

2) Memberships & tickets (subscriptions; auto‑renewal)

Some offerings (e.g., bookstore memberships) are auto‑renewing subscriptions. We clearly disclose price, cadence, how to cancel, and other material terms before you are charged, and we obtain your affirmative consent. You can cancel online at any time from account settings, by emailing support@withfriends.co, or by calling our toll-free number at (888) 900-0897; cancellations take effect at the end of your current billing period (unless otherwise stated). For annual memberships where required by law, we send a renewal reminder before your card is charged again. These practices are designed to comply with applicable laws on automatic renewals (e.g., ROSCA and state automatic renewal laws).

3) Event policies; refunds

Bookstore event policies (including any refunds or exchanges) are set by the bookstore and shown at checkout. Where Withfriends processes a refund at a bookstore’s direction or as required by law/card network rules, processing fees may be non‑refundable.

4) Intellectual property

The Services contain proprietary content owned by Withfriends or its licensors. You may not use it except as allowed by these Terms. By posting content, you grant us a non‑exclusive license to host, store, and display it to operate the Services.

5) DMCA policy

We respect copyright. If you believe content infringes your rights, please send a notice to legal@withfriends.co.

6) Privacy

See our Privacy Policy to learn how we handle personal information and how to make data requests (access/deletion).

7) Warranty; liability

The services are provided “as is” without warranties of any kind. To the maximum extent permitted by law, Withfriends will not be liable for indirect, incidental, special, consequential, or punitive damages; our total liability is limited to the amount you paid to Withfriends in the 12 months before the claim.

8) Disputes; governing law; arbitration

These Terms are governed by the laws of Delaware, without regard to conflicts rules. Binding arbitration (AAA, consumer rules) will take place in Wilmington, DE, on an individual basis; no class actions. Either party may bring an individual claim in small‑claims court in New Castle County, DE. This section doesn’t limit any non‑waivable rights you may have under the laws of your state.

9) Changes; contact

We may update these Terms; we’ll post changes here and notify you if they’re material. Questions: legal@withfriends.co